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Hi-Vis City is a supplier of top quality brands of High-Visibility, protective and specialized products for Fire, Paramedic, Search & Rescue, K9 and Safety. As technology evolves, we are constantly keeping our product lines updated with the latest products offering you the best value & visibility.

All of our products are suitable for use by:  

  • Firefighters

  • Paramedics

  • Search & Rescue

  • K9 Units



ONLINE STORE ORDERING DETAILS & POLICIES

  • Payments - all orders on this site are processed through authorize.net, we do not store any payment details or information.
  • Orders placed on the Urban Tactical website can be shipped with the Canada Post flat rate or competitive UPS rates.
  • Privacy & Security - all information collected on this website is for the use of Urban Tactical only and will not be shared, sold, or exchanged with other parties.
  • Please allow for a 10% over or under shipment on custom printed products.
  • Minimum Order is $25.00
  • Please try on your boots or shoes indoors and with the sock you intend to wear before going outside. Once the tags are removed and there is any sign of wear on the shoes/boots they will not be accepted for a return. Fit is not considered a warranty defect by Urban Tactical or its vendors.
  • In addition to the website, you may place your order by phone, email or fax. When placing your order, please specify product number, item, and quantity. When product is offered in more than one color, please specify your choice.
  • Phone Order. If you place your order by phone and intend to send a confirming purchase order, be sure it is clearly marked “CONFIRMING” to eliminate duplicate shipment of order.
  • Office Hours are 9:00 AM - 5:00 PM Mon-Fri Central Time

SHIPMENT INFORMATION

  • Urban Tactical ships stock materials within 24 hours, except in case of unplanned stock depletions where products will be ordered and shipped upon arrival. 
  • Shipping charges are prepaid and included on the invoice.  
  • CSS Ltd. must be notified of any shipping discrepancies within 30 days of reciept of order. 
  • Please inquire for exact delivery dates on out of stock items.

TERMS OF SALE
Terms are Net 30 days from invoice date for open account customers. If you do not have established credit with Urban Tactical, we ask that you provide two trade references and the name and address of your bank with your initial order. Visa and Mastercard are accepted.


RETURN POLICY
Please contact one of our sales representatives to coordinate the return of your order. Authorization is required from Urban Tactical prior to shipping items to ensure your order is credited properly.
All returned shipments will be prepaid.
Returned merchandise is subject to a 20% restocking fee. 
No returns on personalized or customized items.

Return to:  Urban Tactical
                    891 Century Street, Unit A
                    Winnipeg, MB R3H 0M3


QUOTE SERVICE
Need larger quantities? Need different sizes? Call us and we will get back with a competitive price quote. If you are having trouble finding a product, we will find it for you at an affordable price. Give us a chance to work for you, you’ll be glad you did!